New product announcement: PerformNOW CXM
Release Date: Q1 2021
Customer experience management (CXM) involves delivering the best communication throughout all the touch points along the customer’s purchasing journey.
CXM connects your marketing with sales, integrating the virtual and physical worlds to produce higher close rates, bigger tickets and happier customers. This involves using effective systems and processes that are geared towards you and your customer’s desired outcomes – proud purchases and satisfying relationships.
We plan on a limited release of PerformNOW CXM to our performance group clients early in 2021. After that we will make this product and service available to the Furniture Industry at large.